Every order on this site is fulfilled directly from the manufacturer, so shipping is coordinated by hand rather than quoted by an automated calculator. Here is exactly what happens after you check out.
Order Confirmation
You will receive an order confirmation email as soon as your payment is accepted. We then confirm availability and the current build or ship lead time with the manufacturer and email you an estimated dispatch date, normally within one to two business days of your order.
Processing and Lead Times
Lead times vary by product. Stocked models generally leave the factory within a few business days. Architectural sets, custom finishes and larger subwoofers are frequently built to order and can take longer. We will always tell you the expected timeframe in writing before your order ships, and we will contact you first if anything changes.
Shipping Costs
Shipping is quick and secured on all orders within the United States. If you are ordering from outside the United States, contact us at georgehometheaters@gmail.com before placing your order so we can quote freight to your location.
Tracking
Because orders ship from the manufacturer rather than from a warehouse we control, tracking is issued once the factory releases the shipment. We forward tracking details to you by email the moment we receive them. If you have not heard anything by your estimated dispatch date, email us and we will chase it up directly.
Large and Freight Items
Subwoofers, floorstanding models and complete architectural sets often ship by freight carrier rather than parcel courier. Freight deliveries are scheduled with you in advance and usually require someone to be present to receive and sign for the shipment. Please inspect the packaging before signing.
Delivery Problems
If your shipment arrives damaged, is missing items, or does not arrive within the timeframe we gave you, contact us at georgehometheaters@gmail.com with your order number and we will resolve it with the manufacturer on your behalf.
