We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and undamaged, with all original accessories, grilles, hardware and documentation, and in its original packaging. Audio equipment is easy to damage in transit, so please keep the boxes until you are certain you are keeping the gear. You will also need your receipt or proof of purchase.
To start a return, contact us at georgehometheaters@gmail.com with your order number and the reason for the return. If your return is accepted we will send you return instructions, including where to ship the item and how the return freight will be handled. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order as soon as it arrives and contact us immediately if anything is defective, damaged in transit, or not what you ordered. Photograph the packaging and the item before you unpack it fully. Freight damage claims are time sensitive, so tell us within 48 hours of delivery and we will handle the claim with the carrier and the manufacturer for you.
Exceptions and Non-Returnable Items
Certain items cannot be returned. This includes built-to-order and special-order products, custom finishes, and architectural speakers that have already been cut in, mounted or installed. Once an in-wall or in-ceiling speaker has been fitted it is no longer in returnable condition. Gift cards are also non-returnable. Please get in touch before ordering if you are unsure whether a specific item qualifies.
Restocking
Built-to-order items that the manufacturer agrees to take back may be subject to a restocking fee set by the manufacturer. We will always confirm any fee with you in writing before you ship anything back, and you are free to cancel the return at that point.
Exchanges
The fastest way to get the item you actually want is to return the one you have and place a separate order for the replacement once the return is accepted.
Refunds
We will notify you once your return has been received and inspected, and let you know whether the refund was approved. If approved, the refund is issued automatically to your original payment method. Please allow time for your bank or card issuer to post the refund to your account.
You can always contact us with any return question at georgehometheaters@gmail.com.
