FAQ

We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.

Most models on this site are priced and sold as a single speaker unless the listing says otherwise. If you want a stereo pair for the front of a room, add two to your cart. Every product page states clearly whether the price covers one speaker, a pair, or a complete set, so check that line before you order.

Most models are offered in a black or white satin finish, selectable as a variant on the product page. Architectural speakers ship with paintable grilles so they can be finished to match your wall or ceiling.

Orders are fulfilled directly by the manufacturer rather than from a warehouse we hold ourselves. Once your order is placed we confirm the lead time with the factory and email you an estimated dispatch date, normally within one to two business days. Shipping is quick and secured within the United States. Full detail is on our Shipping Policy page.

It depends on the product. Stocked models generally leave the factory within a few business days. Architectural sets, custom finishes and larger subwoofers are often built to order and take longer. We confirm the expected timeframe with you in writing before your order ships, and we contact you first if anything changes.

Yes. Tracking is issued once the manufacturer releases your shipment, and we forward the details to you by email as soon as we receive them. Because fulfilment is coordinated manually, tracking sometimes arrives a little later than it would from a warehouse operation. If you have not heard anything by your estimated dispatch date, email us and we will chase it directly.

Usually yes, provided the order has not already been released by the manufacturer. Email us with your name and order number as soon as you notice the problem and we will try to correct it before the item ships. Once a freight shipment has been dispatched we cannot reroute it.

Yes. Everything we list is new, boxed, and supplied directly by RBH Sound and Juke Audio. Product images and specifications are published here with the manufacturer's written permission.

Yes. The catalogue is expanding continuously and both brands make more models than are currently shown on the site. If you have a specific model in mind, or you want a full system quoted, email us and we will confirm availability and pricing.

We supply the equipment, not the labour. Freestanding and on-wall speakers are straightforward to set up yourself. For in-wall, in-ceiling and in-floor models we recommend a qualified installer, particularly where wiring runs inside finished walls. We are happy to talk through what a given model needs before you buy.

Contact us immediately with your name, order number and photographs of both the packaging and the item. Freight damage claims are time sensitive, so please tell us within 48 hours of delivery. We handle the claim with the carrier and the manufacturer on your behalf.

Complete sets sometimes ship in more than one carton and the cartons do not always arrive on the same day. If something is still missing after a couple of days, contact us with your order number and we will track down the remaining pieces.

You have 30 days from delivery to request a return on unused gear in its original packaging. Built-to-order items, custom finishes and architectural speakers that have already been installed cannot be returned. Full detail is on our Refund Policy page, or email us at georgehometheaters@gmail.com.

Use the Contact page on this site or email us directly at georgehometheaters@gmail.com. If you are planning a full system and want advice on matching speakers to your room, say so in the message and we will help.